The purpose of this article is to provide some helpful information regarding Postal’s Warehouse Receiving Order [WRO] process. Using WROs is a required part of sending items to a Postal warehouse.
What is a WRO?
A warehouse receiving order (WRO) is a form used for sending inventory to the Postal warehouse. WRO labels have a QR code that is scanned by the warehouse upon arrival.
Why do my shipments need a WRO?
The WRO provides information like the item names, account, and how much of each item is included in the shipment. This helps our Warehouse team prepare for your delivery and the stowing of these items.
SLA for Receiving
- Less than 50 SKUs: 3-5 business days
- Greater than 50 SKUs: 1-3 weeks
A SKU is a code used to identify a specific item. For example: a mug, a keychain, and a medium T-shirt all have their own unique SKU.
Importance of WROs
- Proper Receiving - Without an accurate WRO, items are unidentifiable to the on-the-ground team at the warehouse. Thousands of packages are delivered every day. The team relies on the WRO to identify the product types and your ownership of them.
- Timely Processing - Accurate WROs prevent significant delays in the receiving process.
- Prevent Loss - Items without the proper WRO labels are subject to rejected packages, fines, and a 2-4 week delay in processing. Items that are lost due to being sent without labels will not be credited.
Packages sent without a WRO
Packages sent without a WRO are placed in a holding area and marked as an unidentified receiving order (URO).
- Fines incurred up to $500 will be billed back to your account.
- Items are at risk of being lost, misplaced, or mixed with other items.
- After the first such violation, Postal may restrict or terminate your access to Postal’s Warehouse Services. Please see Postal’s Warehousing Terms of Service for more details.
Best Practices
- Individually polybag and barcode all apparel items.
- Each SKU should have its own box (i.e. box #1: Large T-Shirts, Box #2 XL T-Shirts, etc.)
- Use item names that clearly match the appearance of the item and provide an image.
- Provide accurate box breakdowns: number of boxes and quantity per box.
- Match tracking numbers with the corresponding box #.
FAQ
How do I get a WRO for my shipment?
If you have access to Postal’s newest Warehouse App, you can create your WROs in your Postal account when accessing the Warehouse App. If you do not have access to the Warehouse App or would like guidance on how to use a WRO for the first time, you may work directly with our Warehouse Team at warehousing@postal.io.
What if my vendor refuses to apply the labels?
We recommend sending the items to yourself, applying the labels, and then sending the items to the warehouse.
Are the warehouse receiving labels the same as shipping labels?
No, you or the vendor you are working with are responsible for the cost of shipping labels to send items to the Postal warehouse.
What is the warehouse address?
We work with a network of warehouses across the country. The address for the warehouse where your items will be stored can be found on the top left of the warehouse receiving labels.
How do I know when items have been received?
You can view the status of items (out of stock, active, etc.) in the Warehousing App.
Example WRO
Example Packing Slip