For various reasons, you may want to block a MagicLink or Gift Email from reaching certain contacts. Adding emails to your Email Blocklist will block sends and redemptions from certain addresses, as well as notify the user that the contact is blocked from receiving items.
No matter the use case, the process of uploading contacts to your blocklist is quick and easy. Let's get started! You will need Admin permissions to upload contacts to the blocklist.
Start in Profile & Settings then select Email Blocklist from the left side menu. From there, you will complete the CSV Upload. Here is the template!
Type Definitions
The template contains two columns: TYPE and BLOCK. The TYPES are:
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EQUALS
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CONTAINS
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DOMAIN
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ENDS_WITH
BLOCK should be filled with your target to block. Read on for more context.
EQUALS
With the EQUALS type, you will need to enter the full email address for effective blocking. For example, username@domain.com
CONTAINS
With the CONTAINS type, you can be a bit broader. You can enter domains, usernames, or keywords. Please be cautious, as CONTAINS will look for the input anywhere in the email address. For example, blocking CONTAINS = net would block the email addresses k_garnett@bball.com, network@admin.com, and bob-jones@website.net
DOMAIN
With the DOMAIN type, you will need to enter the domain and the suffix of the domain. For example, you cannot just enter Postal, you will need to enter Postal.com
ENDS_WITH
With the ENDS_WITH type, you will need to enter the suffix of the email addresses you wish to block [with? without?] the dot. For example, .com, .gov, .net, .io
Recipient Experience
Gift Email
If you try to send to an email that meets your blocklist criteria, you will see the following error code when attempting to send: This email is on your prevention list. Please contact your admin to learn more.
MagicLink
If a contact tries to redeem a MagicLink with an email address that fits the block criteria, they will be brought to this page upon trying to submit their order:
The User in Postal who created the MagicLink will also receive a notification email that their contact was unable to redeem their gift due to the contact being on the prevention list.
Happy (not) sending!