Postal uses your email as your username when creating your account. If you've recently had your email updated (name change, domain change, etc.) A Postal Admin from your business will need to request an update so you can continue to log in and use Postal.
Note! Changing your Email here will not change your Username. This Email section is used as information when using Message Variables. Please have each user make updates to this on their own time.
How to Request a Username Change
For security purposes, we require someone with the Admin role to send a request via email to support@postal.com (we will not be accepting chat requests).
Include the template with the First Name / Last Name / Current Email / New Email
The Postal Support team will confirm when they have received the request and give you a timeline. We may ask to test a few usernames to verify that the changes will take.
Once the usernames are updated, please allow up to 48 hours (2 business days) for the system to resolve the updates. If there are time concerns, for example, if the emails will be changed at a certain date in the future please indicate this and we will do our best to coordinate username changes with that request.
Please report any login issues on the same thread.